Up front I want to state that I strongly dislike the term human resources.? I prefer team members or similar.? These are the people who help you run your business.? However, this is what is called an ?HR issue?.
When they arrive they need to know the ground rules of your business culture and a decent policy or Code of Conduct is what really helps here.? This needs to be part of your new staff induction process and includes dress codes, social media at work and about work and phone use as well as what is essentially a set of guidelines that outline the acceptable standard of behaviour and conduct in your business.
This includes how employees should interact with one another, with customers and with anyone else they deal with as they go about fulfilling the responsibilities of their job.
It?s easy to assume that your employees will know the difference between appropriate and inappropriate behaviour at work without you having to spell it out for them, but in reality, that isn?t always the case.
Three key things your Code should include are:
??? ?who the Code applies to;
??? ?acceptable guidelines of behaviour and conduct; and
??? ?what happens from a disciplinary point of view when the Code is breached.
To be effective, people need to be able to read and understand it; so no more than an absolute maximum of 4-5 pages please.? My rule of thumb is that if something is more than 1 page most people won?t read it and many can?t.
It should be written in a positive voice and speak to the culture of the brand you use within your business.
This is also very handy in helping to mitigate risk to your business if an employee makes an unfair dismissal claim against you
The recent Fair Work case involving Linfox highlights this point well. As recently discussed in SmartCompany, Linfox lost an unfair dismissal appeal against an employee who made remarks about the company on Facebook. A key reason the appeal was lost was because the company didn?t have a clear stance on the use of social media and also that the employee did not know that what they were doing was considered to be unacceptable.
You should make sure that every employee signs that they have read (or have had read to them) the Code of Conduct and they understood it.? Get rid of the ?I didn?t know? card.
Setting expectations up from the start with a Code of Conduct will mean that your relationship with your employees is more likely to be everything you hoped it would be and you can both work together ?happily ever after?.
Jean Cannon
Jean is an award winning small business management expert. She gives you the almost paperless ISO Quality, Safety and Environment certification that protects your business and saves you time and money. For more information go to
http://www.integratedisosystems.com
You can register your interest in the next risk management workshop at
http://www.riskmanagementinbusiness.com
Source: http://www.envirojean.com/2012/10/16/managing-human-resources-the-easy-way/
juan pablo montoya free pancakes at ihop martina navratilova high school shooting daytona 500 national pancake day ohio school shooting
কোন মন্তব্য নেই:
একটি মন্তব্য পোস্ট করুন